This Refunds and Returns Policy applies to any products and services purchased through Fluidity.
If you're not entirely satisfied with any product or service that we're provided, please get in touch by emailing email@example.com.
Please note that refunds are generally handled according to each vendor and supplier's policies, terms and conditions. Please check with us before purchasing in order to clarify the policy for a specific purchase.
Where possible, we will endeavour to engage with the vendors and suppliers on our customer's behalf to see that a fair outcome is achieved, especially in keeping with UK Trading Standards.
Physical Electronic Products
Where physical products have been purchased through Fluidity, you will often have 14 days to return them if you're unhappy with them. They must be unopened and in the condition in which they were provided.
Please arrange a return with your account manager at Fluidity or email firstname.lastname@example.org to submit a return.
If a device is faulty or fails, it is usually covered by the manufacturer's warranty. We are limited to the warranty and refunds policy provided by the manufacturers.
In the United Kingdom it is usually the case that electronic goods are supplied with the required 1-year warranty as standard. Some manufacturers have policies that may affect how this is applied, such as Apple (with their 14-day hassle-free return policy).
Where we have supplied a product with a warranty, we are able to support our customers in three ways:
1. Provide the details for how to raise a refund or warranty related request.
2. Manage the refund on your behalf where you are covered by a support contract or have purchased services for this purpose.
3. Offer support where manufacturers are unable to offer a refund or solution. We can provide consultancy to help in such circumstances, though this is usually chargeable.
Unless agreed otherwise, shipping costs are non-refundable, and should be paid by the customer.
Returns must be agreed with us before shipment is arranged.
Where we sell services from other providers, refunds depend on their policies.
If a problem arises related to services that we have provided, we're always keen to ensure that you're looked after. Refunds are not our usual response to such circumstances where a purchase has been agreed and work completed. Rather, we are keen to rectify any problems as quickly as possible, especially if we are at fault. We reserve the right to waive additional charges if we decide that this is appropriate, especially where the fault is not due to any fault on the Customer's part.
Refunds are generally not available for pre-paid services where the work has already begun or funds have been used to make any required arrangements. Never-the-less, at our discretion we may refund any or all of the amount.